VERY POOR CUSTOMER SERVICE AND MINIMUM INDUSTRY STANDARD PRACTICE FOR RESOLUTION OF FAULTS. I’d be very wary about ever buying from Made.com again. I say that as objectively as I can being on one side of a dispute with them. Our experience is that they take the minimum industry standard practice to consumer issues – quoting that any defect must pass through independent inspection which the consumer must cover the cost of, to highlight or address an issue of any product covered under their supposed 10 year guarantee!! NONE OF WHICH IS STATED IN ANY OF YOUR TERMS OF SALE OR THE GUARANTEE ADVERTISED!!! WATCH OUT – we apparently have a 10 year guarantee