I waited for weeks for them to ship my order of pet food and had to chase it up. Slow to respond and after they finally did bother to ship it, it was inadequately packaged in a flimsy box despite being a 20kg package. The whole box fell apart and the bag was ripped open and leaking everywhere and was dumped by their courier in my garden. It was totally infested with bugs when I found it and entirely worthless. I emailed customer service to complain including photos of the package as it had been delivered. They asked me for a chat transcript from the courier (it’s not my job to contact them?) and demanded I write out by hand a document and sign it for their benefit! They told me I should weigh the amount of wasted food for them!!! No thanks I’m not touching bug infested dirty food off the floor. They admitted that they have a lot of products that get split open in transit so clearly they don’t care about how poor their packaging is. I was absolutely disgusted with the service and even more so the aftercare. I had asked for my order to be replaced which I thought was warranted given the situation but they weren’t willing to do that and insisted that I as an innocent customer jump through their ridiculous hoops to get recompensed for only the food on the ground despite the bag being entirely contaminated now. Perhaps the staff at little peckers are happy to feed their beloved pets contaminated food but I draw the line there. I did not pay to receive dirty bug infested food but clearly that’s what I got. Avoid this company at all costs, if anything goes wrong you will have to take it up with your bank as their customer service is absolutely shocking.