The initial order got lost in EVRI's hub, so I tried to find out how to sort the issue out by phoning Just Ingredients, only to find that their contact number is not manned, but requests that all queries are sent via email. I sent an email, and I did get a callback, the problem was sorted out. However, the inability to speak with a real person slows the whole customer service experience down dramatically. So whilst the problem was sorted out, it took 10 days to get the products I ordered, and I am a reseller, so my customer has had to wait extra time for their order.