LES GREEN
Mmmmmm. This is difficult & in no way a reflection on the goods of Just Ingredients, but an honest review of my experience. I made an order as an expat Brit. living in the EU, who had used JI in the past for excellent herbs & spices. But, I was not prepared for the nightmare awaiting. Having made orders with other UK companies since "Brexit Day" I am used to packages arriving at a local courier or Post Office, phone call, drive into town, pay VAT, take parcel home. This package came with DHL express, mixed feelings but expected the same service. WRONG!!!! Phone call from DHL Athens airport. "You need to find a Customs Broker". What!!! Eventually (3days later) found one who would talk to me, passed on all info. Phone call back ½hour later, "€100, plus €85 for DHL brokerage (they did nothing except rang me) & Import Duty (on zero rated import duty items, according to the EU Customs & Import Duty information), plus import VAT on delivery to you. So, £45 goods + £27 DHL express for delivery, €100 customs broker, €85 DHL & import duty, VAT on arrival with me. Total over €300. The package is now officially on a 6month countdown to destruction. Would I order from JI again? Absolutely yes, but maybe not for a while. Something needs to be sorted regarding this problem. DHL do not make these issues clear before accepting a package for delivery into the EU. There is also something remiss with wanting Import Duty when not applicable. There were also discrepancies with the paperwork which accompanied the package, which is apparently completed by DHL on behalf of JI so could be either DHL or JI so I won't make further comment.
1 year ago
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JustIngredients Limited has a 4.7 average rating from 654 reviews

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