I ordered one plant. Despatch was promised in 2 days. It didn't arrive and no notification of delay was given. After 10 days I emailed asking where it was, They said few more days but no explanation for the delay. It actually arrived 18 days (14 wkg days) after my order but still no explanation. When it arrived it was packed in an old piece of corrugated cardboard just wrapped around it and taped up with brown parcel tape. The cardboard was too short and the end of the plant had been bent over to get it in. My complaint was fobbed off. I was told the plant would straighten up (which it has done, but it should never have been bent in the first place) and still no explanation for the delay. I paid £5.25 for P/P but Hermes would have charged £2.79 so the rotten reclaimed corrugated cardboard and tape cost me £2.46.