So far my experience of customer service is dreadful. It takes 20 minutes plus for anyone to answer the phone. Once through it I am told they can not access the same holiday prices we customers can see, so to make a small change to the holiday flight time you have to pay a higher price for the holiday? How ridiculous, when I challenged this I was asked to wait for 20 minutes on the phone while the person I was speaking to went to talk with a supervisor. They could not call me back. Its actually cheaper to lose the original deposit than make a change to the flight time. Totally fed up, have wasted 1 hour on the phone and £180 out of pocket.