I purchased 7 items in one order. They arrived, within a week, in 4 different packages, on different days, each one needing a signature (very inconvenient). Two of the items needed returning as one was faulty and the other was not as described (a bag had press stud fastenings rather than the buckle fastenings advertised on their website). As the 2 items were faulty and not as described I emailed and messaged through their website asking for a free returns labels. Both of my messages were completely ignored. I ended up having to return to a store. I will never shop online again with Jack Wills and would not recommend it to anyone.