Anonymous
I ordered numerous items of tops online. They were all of poor quality and didn't match photographs online. JW require you to pay for returns for online orders and dont give option to return in store. As such I have been forced to pay for both delivery and return. This is unacceptable bearing in mind the items were poor quality and didn't match descriptions to photos. I made a complaint to their customer service. They ignored my complaint,didn't address the issue and didn't even apologise. All they said was here is the address just post it back, words to the effect. Never buying their stuff again!
1 year ago
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Jack Wills has a 1.6 average rating from 167 reviews

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