I have a 24 month contract for handset and plan which supposedly includes roaming in Europe. I spend three months each year in Italy, near Florence, and my phone is 100% useless there as ID's Italian partner, 3 ITA, has NO coverage in the area. This is highly dangerous as I ma 76, live alone, and have no way of contacting anyone in an emergency. I have contacted customer service many times since early July to ask them either to improve the coverage or to release me from the plan. I accept, of course, that I still need to pay for the handset. However, ID has refused to do either and has sent me a 'Deadlock' letter declining to help in any way.