Id Mobile is a company under Carphone Warehouse I believe. I googled Samsung Galaxy 10 plus deals and came across a deal through USwitch (who take no responsibility for companies they get money from to promote their services I now know). If you look at my review of DPD Parcel you get some background. I bought said phone from Id Mobile 2 weeks ago this past Tuesday online. Phone was guaranteed to be delivered within 24 hours. I paid £99.99 upfront. It was late on Tuesday when I bought so was fine when I received email from this company informing my phone would be delivered on the Thursday. No phone delivered. It was delivered the following Monday but by then I had had enough of I'd and had cancelled the phone early Monday previous to this past one. I phoned I'd on the Thursday my phone did not arrive and I was told their systems were down and could not help me. I phoned again the following Saturday and was told the same. I phoned on the Sunday and the lady I spoke to was bewildered when I told her I had phoned previously and was told their systems were down. She told me they were not. Then she told me should not help me as it was Sunday and DPD Couriers were closed. So I phoned on Monday and after being passed around the 3rd person told me he was soooooo sorry and he would personally handle my account from now on. I told him to cancel phone and give me my money back. He assured me I would have my money back into my account within 5 working days. Then Tuesday a woman phoned me to discuss my complaint and I told her I was exasperated. I just want phone cancelled and money back. She told me once they received phone back for me to look at my account and once phone is noted returned I can request my money back and it will take between 5-7 working days. I never opened an account as I never received the phone. They were very quick to take my money but so much work to get it back. Read reviews about this company. I am not alone ET! UPDATE:Here is their reply: Hi Jim. Thank you for getting in contact. We apologise for the situation that you described on your post. We've already raised the details of your issue to our senior Customer Service team to investigate how this problem could have been avoided. We can confirm that your account is disconnected following the return and whilst you may receive a bill for the time the account was active, no payment would be expected for this, as it will be cleared due to the return. We're also disappointed that the initial delivery was delayed in reaching you causing this situation to materialise. It seems the item arrived in Aberdeen on Thursday but not in time for it to be sent out for delivery. We can't see any reason why it wasn't delivered at the next available opportunity on Friday but ultimately, this information doesn't help. We believe the actions taken today will resolve this complaint in full but if there is anything more we can do for you, please let us know. Kind Regards Philip iD Mobile. UPDATE: Still no word from them about the £99.99 I paid upfront and I have emailed them after ther response to my review. Bad company!!! Reply from iD Mobile 12 Apr 2019 HiJim, we'd like to find out what's happened to cause this issue and what needs to be done to get it sorted. You've said that the phone was delivered on Monday but there's no information about when it was sent back to us. This is where we'll need to continue to work to put this right for you. Can you please send us the details to socialqueries@idmobile.co.uk Kind Regards Philip iD Mobile UPDATE: Received email 12.4.18 from Id telling me my £99.99 initial deposit would be in my account 3-5 working days. It is the 27th of April and my money has not been returned. AVOID THIS COMPANY!!!!!