Really appalling. Eighteen months into a twenty four month contract for a phone mis sold at PC WORLD Wimbledon SW London. Don’t go there either. Paid my bill immediately by manual payment on the 2nd December ( the bill sent by text 1st Dec) instead of paying on the 15th of the month. They emailed with a receipt on the 2nd. Then on the 4th I received bill number 2 advising about payment due on the 15th December. I called ID MOBILE on the 5th. Very difficult calling them from the useless mobile phone because I have bilateral hearing loss. I can’t hear them speak and of course they won’t speak up. The young man was adamant that they hadn’t received my payment and insisted that I must email them with proof. This I did only to receive a text the day informing me that there was no error. Disgusting. And the phone has very poor signal and very poor battery. Pointless informing them of anything.