Someone did the mobile contract for me. Been nearly a year not been able to get into my account as all details were correct apart from one detail. Finally found the confirmation email from the beginning so got through to try and sort it out. They took copies of all my ID and never heard from them about it after that. Solicitor told me that under the data protection act if they haven't bothered to change it but have copies of my ID that they are illegally holding my information which in there eyes is no one who has a contract with them I can use and they have no case. Also if you have health conditions so you need your phone on instead of waiting a week or more to turn it off if your late with your bill it will be turned off after two days even though you pay your bill three or four days late every single month for nearly a year so you are in danger. I would never recommend they will not deal with your complaint