Nothing really triggered an alarm for me until I was unable to receive a money transfer from my husband based in the US. I waited one month and called more than twice a week to follow my case and even dropped by the branch to follow up. After a month they sent the money back to my husband (without informing me), and when I asked for why it occured the clerk informed me that my name had been associated with criminal activity and when I spoke to the manager he informed me that it is my husbands name that is a homonym for criminal activity. Both of which are untrue. We both hold accounts in the US and have never had any problems receiving or sending money until our association with HSBC. I asked for a written explanation as to the problems that we faced and I was told that HSBC was not allowed to do so in writing. I suggest looking for another bank because the lack of professionalism is endless.