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"If you have any accounts with HSBC France then BEWARE. If you are an executor of a will or an inheritor, you will receive no co-operation from this bank, nor will you see the money! Sounds far-fetched? It’s not – that’s exactly what has happened to us. After 100 days, 20+ communications by letter, by email, by telephone, and in person – we still do not know details of my mother’s accounts, whether they have been blocked, what interest was paid to those accounts before her death, what the balance of those accounts is, and we have not received a single communication about her private banking account. When you complain they just fob you off, they say they have passed it on to the relevant department and then you hear absolutely nothing. If you call the telephone number they give you for the “succession” department, nobody ever answers that number. The branch manager where she banked, at Mandelieu, doesn’t want to know and even M. François Essertel, their Head of Private Banking doesn’t want to know. We’ve had to go to the AMF (French Ombudsman) because it is pointless trying to communicate with them. They just don't reply.
That is HSBC France’s idea of good customer service for bereaved families!"