I placed an order for some bed linen with Hotel linens, a week or so later I only received the pillow cases. I emailed them and after a minimum of 48 hours and lots more emails from me they replied saying they had been having problems with their internet, obviously not such a problem because funnily enough they could still take orders and money from people. I also had a query about their invoice system as they seem to be charging VAT twice on both of my orders, this query has still not been answered, very odd. So when my order balance finally arrived two and half weeks later, the quilt covers I will admit were fine but the pillow cases were not what I ordered and to be blunt looked as if they had been made by little children in a primary school, the quality was appalling, they were different sizes and of very poor quality material and were spotted with brown stain marks and overall very grubby, looked like they had been kicked around the workshop a few times. After attempting to contact them several times by email, which were all ignored again I tried to call them by phone but this was simply a telephone answering machine on which you leave a message, obviously this gives them the choice whether to ignore it or not, so got nowhere with that. So now I have gone through PayPal for a refund on the pillow cases as they are completely useless to me, and again it seems this has also been ignored. To sum up Hotel linens, they have serious communication problems unless of course you give them a great review and Malcolm is there to thank you personally, well Malcolm, I wonder if you will reply to my review or you will simply delete from your up to date shiny collection of reviews? No worries if it is deleted I shall simply keep putting it back on, copying and pasting is a wonderful tool! I have yet to hear also about the very strange double VAT charge on their invoices it all looks very dodgy to me, so much so I have now decided to take my business elsewhere especially now that I notice Hotel Linens have introduced a price increase since my last order.