*IMPORTANT* I purchased a iPhone 8 Plus 16/02/24 which was faulty, would not turn on even after a 24h charge. sent back to exchange for 2nd iPhone.within 24h it started to freeze.i reset the phone but continued to freeze every day. Apple customer support confirmed software fault. i Reported fault 01/03/24 and was to return for refund. My very sick wife who is END OF LIFE was taken ill and in critical condition. I could not get home to post iPhone back until i returned home for a days rest on the 02/04/24.i kept seller fully updated with my situation, THEY SAID "POST WHEN YOU CAN". the iphone was delivered to them on 04/04/24, tracking number QZ712669220GB.THEY NOW REFUSE TO REFUND US AND HAVE THE IPHONE I RETURNED. complete dishonesty, theft and fraudulent behaviour.