Purchased the Samsung S20 Ultra in excellent condition. The screen was damaged and I immediately informed them within a few mins of receiving the item and sent pics. They trued to claim it was a smudge, we initially thought that and tried to rub it off. However, it did not budge. We asked for a partial refund to take it down to the next grade. Which they didn't entertain. I opened a case with PayPal, I then started to get emails telling me to close the dispute, that they had refunded me. After checking, seeing they had not done so. I had had to complain to paypal regarding this sellers behaviour. They are now investigating the company. Paypal confirmed no refund or communication has been made through the dispute. I was told by never ever to close a dispute, as it could not be reopened. Paypal are looking at fraudulent behaviour with the company. Please do not buy from this company. I purchased a mobile also from a company called Ghecko mobiles, absolutely fantastic purchased under very good and is in better condition than this company claiming a mobile to be excellent. This is the review I posted on trustpilot. As a buyers experience. Since this review, they have tried their best to get it remover, I have been forced to provide evidence of the purchase as they are trying to claim I made a false review. Even though I have screen shots of communication and order number and receipt of purchase in my emails, I feel they do this to anyone who leaves a negative review, unfortunately some people cant be bothered to go through this, which then the review gets removed. Absolutely no way will I allow this to happen. Disgusting company