Recycle a phone with this company at your own risk! It is apparent that their policy is to massively lowball you on the agreed offer for your phone by exaggerating defects only to suddenly be able to up the offer when you object after apparently 'letting another engineer have a look at it'! This is clearly a dishonest practice and I can't believe they have the good Trustpilot score that led me to deal with them. I honestly think this must be manipulated somehow. I was then told my phone would be returned after I demanded it back as per their advertised policy but I was then locked out of my account and had no reply to multiple email messages asking for tracking or any kind of update. There is no contact phone number for them and the chat feature on their site is obviously just targeted at sales and not any kind of support as I had no luck there either. I was looking into my legal options when my phone suddenly arrived back with me today, thankfully in the same condition I sent it albeit sans screen protector. Anyway, I am not impressed with this company or sellmymobile.com who led me there and based on the obvious dishonesty and terrible customer service that this company has displayed. I would not advise buying a phone from them either.