Totally a scam company. AVOID THIS COMPANY! I sent my Samsung phone to them as they said if it was in good condition and working they would pay £107 (my phone was in A1 condition with No marks or scratches.) Once Handtec received my phone they revised their offer to £61 saying it had dents and scratches. (Total RUBBISH) Once I replied and said please return it. They then said “Oh, we have now sent it to another engineer and would like to offer you £81”! REALLY?? At this point I just wanted my phone returned as it was clear they are scamming people. Eventually I got my phone returned and sure enough it is spotless and in A1 condition! AVOID THIS TERRIBLE COMPANY!!!!