DO NOT BUY Gtech!! Product not fit for purpose, Terrible customer service, Complete waste of money... Purchased the HT20 hedge trimmer. After just a couple of uses, it constantly gets jammed with the thinnest of twigs - sometimes just leaves?! It is literally stop, start, stop, start, taking hours to do a simple job?! The branch cutter has NEVER worked properly. I used it twice and got so frustrated that it stops spinning as soon as it touched a branch that I gave up trying to persist both times. When I contacted customer service I was told I needed a new cutting blade? I explained I'd only tried using it twice and it failed to spin? Again, I was told the problem was I needed a new blade - which I had to pay for! Due to an item like this only being required for use every 1-2 years, my 2 year warranty had expired when I contacted Gtech for advice on this item I considered faulty?? I purchased a new blade (as advised) and also purchased the Gtech cleaning kit - thinking that might improve the trimmer's performance? It didn't! After changing the blade, surprise, surprise, it does spin! When I removed the blade, the cogs spin on the head but when the blade is in place, the cog doesn't turn the teeth on the blade!! I thought I was going mad, so got my Dad to check it. He agrees that it's faulty and not fit for purpose... We contacted Gtech again. Best they can offer is 10% off all replacement parts that I purchase again?? Laughable... We requested that we send it back to them so their technical department can take a look? No, was the answer!! I will NEVER purchase another Gtech product (I also have their hand-held vacuum, which also has issues) I'd rather pay slightly more and get a quality product that actually works!! Such a disappointment from a Company which constantly advertises as being one of the best in the market 😡