Very poor customer service. Ordered a Coleman head torch in March that broke 8 months later. Eventually after much chasing gaynor agreed to receive the item back. Sent and much chasing resulted in further agreement to process a refund by Coleman. Further chasing. More chasing. 3 weeks since returning item and still no refund and comms has ground to a halt now. very poor service. Customer last as is the case with many online companies nowadays. I have no item and no refund. Possibly stolen? Not sure.... will need to progress issue via alternative dispute means now