Absolutely appalling service. Would have given less than one star if it had been an option. Ordered an expensive item, which got lost in transit TWICE, only to be told that a more expensive delivery option should have been selected for a “higher chance” of receiving the order, with no offer of a discount. How anyone can run a business in this way with complete disregard for their customers is completely beyond me. I will certainly never order from this company again, and will be sure to advise the members of the various climbing groups I’m in to avoid these seemingly good prices like the plague. Disgusting customer service. And I still don’t have the item!