I ordered two pairs of their Shuv clogs and didn't know my size since they fluctuate so much--I paid for my own shipping, which they say costs $6.95--when they refunded me they deducted the shipping. When I approached them about it, they call it a restocking fee. The shoes do not last (I already had a pair I bought on Zappos), and the customer service is worthless. Spend your money somewhere else
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