"Having switched supplier when Economyenergy couldn't even come close to offering a competitive tariff, I am having great difficulty in getting a refund of £351-98 outstanding credit when my contract ended on 10/10/18. This includes a direct debit taken on 23/10/18, almost two weeks AFTER my contract ended, and even though my account was in credit. I was told by them that a refund would have to wait until my final bill was generated, which wouldn't be until 3rd December. This seems ludicrous as my last electricity statement was on 25/10/18, and there is no justifiable reason for it not to cover the end of my contract. It is just a crude excuse for Economyenergy to hang on to MY money for as long as it can."