Charged me twice for one transaction ( Cheltenham branch) then said I had to go to store for a refund ( half an hour away) then said they would refund, but didn't. Contacted them again ( as they just didn't refund or contact me ) and said i would have to go into store or accept a gift card. I have had to say i will accept a gift card as I cannot get to the store. On the basis of what has not been done over the past 12 days, I do wonder if they will even honour this - They took my money unlawfully and are saying i have to drive across town to get it back - outrageous !