Delivery overdue so rescheduled but again no delivery. Unable to speak to anyone in Dunelm customer service unless through a faceless chat and even then response is "wait another 3 days'. Dunelm have taken the human factor out of customer service. Dunelm is now a faceless entity who hide behind an IT function. The worst experience i have had for poor customer service. Dunelm say Customer Service is a primary concern. With a score of 3.1 it is certainly a concern!!!
8 months ago
Dunelm has a
2.3
average rating
from
1,033
reviews
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