Poor Customer Service !!! I have been buying clothing from this website for years, every purchase was over $200. Recently I bought a box of socks of the wrong size, and requested a free return label for the first time. There was no way of contacting the customer service except the online chatting - I chatted to three online virtual assistants over three nights, they all promised to email me the return label, within 10 minutes, but I never received any emails from them. I provided more than one email account. Still no email -it is really frustrating to deal with these “virtual person” online chats that simply do not help to resolve anything. They didn’t want to find the solution for me, they always wanted to end the chatting box as quickly as they could uninterested in solving the problem. I also submitted an short email on their website, but never received any reply. Very disappointed !