Only giving it one star so I can write a review. For over a month now as a ace customer I can sign into my account and it allows me to pay, but the moment I try to purchase any thing it switches to studio and wont allow me to \I have tried every method of customer service from facebook instagram x calling the help line to be on line for over 1 hr 40 mins (charged ) to be told oh it will be fixed soon . Lies!! I was advised by customer service to open a studio account instead when i id they put a hard search on my credit rating and refused my application stating I had an ace account, then sayin oop sorry we cant do anything about removing the hard search. I feel House of Fraser are incompetent since they took over