Ben S
We had a wren kitchen fitted just before Christmas 2022. I was initially concerned about quality as it appeared poor but a friend assured us that they were happy with theirs. We are now almost 15 months post installation and the problems are appearing. About a week ago one of our cupboard doors didn’t close properly. When I opened it to look I saw that the screws holding the hinge to the carcass were loose. When I opened the door again to tighten the screws it fell off in my hand. Literally fell off onto the floor! I also noticed the same thing was happening to another door and that a decorative panel over our fridge had fallen off. I contacted Wren customer service and they ignored the decorative panel and said that the door falling off was accidental damage. Their warranty is on quality and fitting apparently. I have asked several times for them to explain how and why this is accidental damage but they just refuse and close my car saying it has been resolved. It has not been resolved!! In my opinion, the chipboard carcass has disintegrated around the screws due to the poor quality. Avoid Wren! You cannot trust them to honour their warranty and the quality in my experience is extremely poor.
1 month ago
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