WoW BBQ is a truly outstanding company with great customer service. You can often tell a lot about a company by how they treat their customers, especially when something goes wrong. I’m really pleased to say WoW BBQ is one of the best I’ve come across in a very long time in this regard. Having ordered a smoker I was really impressed with the speed and efficiency with which the order was processed and shipped, even over the Black Friday weekend. It was also the cheapest I could find the smoker anywhere on line. I paid a little extra for nominated day delivery and it duly arrived exactly when it was supposed to. Then I opened it. All of my other Webers have been bomb-proof, so I was really surprised to find the water pan in this one damaged. Having not used WoW BBQ before I was immediately filled with dread. What if they wanted me to arrange the return of the whole smoker (in a box about the size of a washing machine), or worse they just didn’t bother to resolve the issue at all? So, I took a deep breath and sent them an email. I was absolutely amazed to receive an apologetic response just 8 minutes later even though it was a Saturday afternoon. Lee, who dealt with the issue was outstanding throughout. He told me I could just get on and use the smoker as is and that he’d arrange for a new part to be sent to me from Weber (who were also excellent in sorting this out). All he needed was the serial number which I duly provided. True to his word, I got a DPD tracking text from a Weber on Tuesday and the pristine replacement part turned up the very next day. An absolutely outstanding company. Great price, great service, I won’t hesitate to use them again that’s for sure. I thoroughly recommend them.