2nd October 2022. I have unfortunately had a terrible experience so far with Woven. I had to return a rug at my own cost (£44) and a month later they still have not completed the return refund process despite the numerous communications with their customer service team, who are not able to advise on the status of the return or when it will be completed. Last communication on 21 Sept advised that all customers were being informed that they would be contacted regarding their refunds. That was over a week ago. For an online retailer this is unacceptable.
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