Appear to be going downhill recently. Ordered a paperback novel, copy condition described as very good. An ex-school copy, totally rubbed on all corners, pages acidic, cover creased, pencil notes and underlinings throughout which showed through to the next page as the paper quality was so poor. Had a charity shop label priced 70p on front cover. WOB charged me £4.60. Returned, awaiting outcome, but certainly not easy to return items.
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