I was shopping in WOB since 2021 and spent hundreds of pounds on books last year, however, not anymore. Wob made mistakes previously, but the last order is a mess. I've bought 10 books and two of them were not what I have ordered. One of them is with sentences crossed out and in general, is very messy and doesn't look in a good condition, however, wob team was super sweet and despatched me a different book in the same price range. The second book is a different story. I paid for a book because I needed a particular edition for university, WOB sent me some extremely old edition from 1969 and now when I want to return that book I have to pay for postage myself or take a 30% refund. It is unfair and as someone already wrote in reviews here, it definitely goes against consumer rights. I don't need that book. Moreover, this is what wob customer service says: “All of our products are listed by their ISBN/EAN numbers. Sometimes, these do not always identify changes to the book's edition. Our database automatically provides the information and photos of the items on our website based on these numbers. On some occasions, this means that the information and photo may be of a different edition. All our listings state that the item picture is for illustrative purposes only, actual binding, cover or edition may vary.” Basically, you can never know what you’re actually buying and as their database makes mistakes and shows wrong information about the books, YOU will need to pay for that, because they're just acting like it's not their fault. Their system doesn't work. It was written 2003 edition on the listing and I have received 1969. There’s a massive amount of time between these two editions…still need to buy a required edition for the university, but definitely not from WOB. I will be more careful from now on and will choose a different seller. As I said, I was buying from them since 2021 so people be careful because if it didn't happen to you yet, it will and they will not care about you, only reply to all emails by that one template. Disappointed.