I placed my order on 20th December and, surprisingly, was advised that it would be delivered the next day the 21st. There was no attempt to deliver it on the 21st so I was then advised of a delivery on the 22nd, the 27th and then the 28th, but no delivery. Eventually I received a response from Niall (Customer Services) who promptly sorted out your wayward delivery firm, APC Overnight, who, although they had not even tried to deliver my order returned it to World of Watering. My poor rating is entirely due to the useless APC , but my thanks go to Niall for his efforts in sorting it all out