Anonymous
Wish I'd gone elsewhere … I was planning my kitchen installation and refurb which was significantly delayed due to covid. I purchased worktops, upstands, a sink and taps from worktop express. When I opened the packaging of the Reginox ceramic sink it appeared all good. On setting the sink into the worktop my builder immediately noted a significant 10mm bowing or warping on the near side right corner so this was a manufacturing error. On bringing this to the attention of worktop express they immediately told me I had no right to request replacement as 6 months had passed and because the brand was no longer a supplier to them that they would not support me in any claim under the warranty. My builder had obviously cut the inset into the very expensive (and now realise over priced worktop) so I had to either keep the wonky sink and be reminded daily and possibly have water damage etc to under units over time or buy an exact replacement. So I purchased another one from a different retailer and am left with a useless spare sink and am out of pocket by £200 plus labour costs. I would therefore not recommend anyone using worktop express as they do not treat their customer with a sense of fairness or respect. My builder and another client of mine have both agreed not to purchase their products. To allow no room for a fair resolution given the delays caused by covid and given I have provided unequivocal photo evidence of the manufacturing fault I think is completely wrong.
2 years ago
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Worktop Express has a 2.5 average rating from 141 reviews

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