For starters, the email title and this generic feedback page should be sorted. They need to be clearer it's about the booking process - people might ignore it as it feels like you're asking me to review a holiday I've not had yet. Also, why am I being asked if my delivery arrived on time? You're paying a provider for this?! Overall, it was easy and straighforward to book. However... i had to do a lot of clicking and searching around your site in order to make my choices. It would be helpful to be able to click through on things like the accommodation options instead of having to leave and navigate to the accommodation pages in order to compare them, especially as options will change depending on the location and dates. It's also misleading that the accommodation photos are of the newer caravans and not the older ones, so I'm not sure what mine will look like!! I'm not expecting 5* so don't hide away the reality of what I'm paying for :) When asking me if I want to select my pitch/caravan, a link to the map PDF would be useful. I had to Google the website for Twitchen House and find the map myself. It would also help if you advised that my booking would time out, which it did several times for me because of all of the above. You defo need some proper user testing on your site! I'm sure your GA stats show people bouncing around all over the site too? Good luck :)