My daughter injured her foot on damaged tiles at the pool. There was no contact from any staff despite this being reported to staff who were aware that we had to take my daughter to hospital. The injury happened on the Tuesday and we were staying till Saturday and ruined the remainder of the holiday for my daughter who had a very deep cut of one toe and slived the tip off another. I complained to Debbie on the Tuesday evening who had a poor attitude, stating that accidents happen, which i agrre with however there were damaged tiles around the pool which were sharp. I didnt want to ruin the holiday further but on Yhursday we returned to the pool with our other 2 children to find the sharp tiles still there. I complained again and an assistant manager came out with aqua putty to smooth over the damaged tiles and stop other children receiving the same injury as the hospital told us there had been a number of other children recently with the same injury. The way the whole situation was handled was very disappointing and nit what i would expect from such a holiday park. Other than that we did have a good time, the weather was good, the caravan was nice and the children enjoyed the activities.
6 years ago
Woolacombe Bay Holiday Parks has a
4.6
average rating
from
12,137
reviews
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