CUSTOMER SERVICE - I booked this holiday in May and paid over £1000, we arrived at 2.30pm and was told our caravan wasn't ready till 3pm we were given the key and told we could enter when the cleaner was ready - we parked our car outside the caravan and went for food, only to return at 3pm to find another family in our caravan - who told us they weren't happy with their original caravan and was given ours as a replacement, we went to reception to sort this out - the only options we were given was to have their rejected caravan (which was by the main road to site, situated on a uneven slope to a 3ft drop to the car park, the caravan rocked every time we walked across it - with 5 yr old child this is not very safe, she stumbled a few times at the bottom of the steps) we paid for a Gold caravan and wanted what we paid for not someone else's cast off, with no-where to park as it was right by the supermarket (we were told that they could get a registration no. plate and phone to ask the car owner to move their car for us, to do this every time we go out in our car is ridiculous, and also bad service to the other car owner. This whole situation started our holiday off to a bad start, we had arrived at 2.30, but didn't get a caravan till 5.30pm and had a 5 year old and myself in tears. The only option we had was either accept the cast off caravan, pay an extra £400 for a upgrade or go to another site in Woolacombe - I'm not a complainer and was not trying to get a upgrade for nothing but I feel we were treated badly even though Woolacombe bay accepted responsibility for this mistake. In the end we had to stay in the cast off caravan for 2 nights before we were moved to another Gold, we should not have had to make this upheaval in the 1st place, but arrived to our new caravan to find we had no hot water in the shower (this was rectified quickly, but was another inconvenience to us) - we were given a meal voucher for 2 adults & 1 child, which I feel by no means made this situation right, only to find that when we tried to use it we were told the curry was off the menu (3 days running i might add) from returning to my table to get a substitute meal I was informed by the same barman that I had to re-queue again in order to replace my order. Woolacombe Bay can really work on their customer Service! The location and facilities are nice, however it is over crowded on evening entertainment, if you manage to get a table you often had other people hovering over you.