Booking process absolutely appalling. On the first attempt, the website froze after adding the code for credit card authorisation, so no confirmation or otherwise, but later realised payment had not gone through. On second attempt - I ensured all details were correct and double checked the amount which included Holiday Safeguard Scheme. For some reason, Safeguard insurance had been omitted from my confirmation. I then had an email to say that I had not included the members of my party??? I too had made sure I had added my husband's name during the booking process. What's going on? After New Year Holiday I phoned and spoke to Margaret, who was very good and spoke to her Supervisor, but there was nothing she could do, because policy is that they won't add Safeguard insurance after the booking process (clearly not even when the mistake is theirs). I have been coming here 3 or 4 times a year for years. What is also not good and misleading is that throughout the holiday search and selection process low deposit is stated on every single holiday - even the 7 day ones - but on the last page before payment it goes up to £70. Also, I think it's really bad practice when you book a holiday advertised at a certain cost and it isn't until right at the last minute during checkout that you're given the actual cost. I have since tried to book a holiday for October. The holiday is advertised at £274, but when you go through to book this suddenly changes to £279??? and then you find out the dogs are charged extra (even though the caravan is more to start with). What is REALLY confusing is that when I booked the first holiday it was advertised with big discounts if you booked before a certain date, but the price advertised online included the discount - once again misleading. However-, when I tried to book the second holiday for October, the discounts came afterwards when going through the booking process. What's going on there??? I am disappointed with Woolacombe Bay Holiday Parks, as there seems to be less and less of a personal touch as time goes on. I will have to obtain holiday insurance elsewhere for our holiday in June and feel I need to evaluate the possibility of making future bookings sadly.