Very kind, helpful, trustworthy and professional. Before I placed an order, I needed to know when I would get the item delivered if I place an order on that day. My builders wanted to get them quickly. The person who answered my call kindly told me that they were expecting an delivery to their warehouse in the afternoon on that day. If it arrives, I would get the item next day, he said. So I place an order hoping that this would happen. In the afternoon, I received an email from this person confirming that they could arrange my order to be delivered next day as they received the item at their end. How kind this shop is! Usually, many shops do not come back to customers after we pay, do they? I also received another email telling me what time I was going to received the item. The items were delivered smoothly. It was a real privilege to get such a lovely customer service. Thank you! Aya