ABSOLUTE NUMPTIES I paid £410 for a mixer, they sent a used second hand ex demo damaged, I send it back (not an easy process by the way) it cost me £30 which they say will be refunded but they lied, after waiting 24 days call after call plus emails and all you get is the deaf ear treatment until I raised the matter with JUAN MANUEL COSTA customer service manager, he got me refunded within 2 days but instead of getting back what i paid out £410 + £30 for return I got £406.70 and I'm like wtf and i'm straight back onto Juan for the difference but I'm not holding my breath, something's not right with this lot the prices are good too good and you know what they say. Do yourself a favour and buy from a well established company with a good rating especially for returns and forget about this lot. Ps they were not rude nor cheeky and they did email me back right up to the point where i sent my bank details they asked for then all went silent for three weeks ( BEWARE )