I was very disappointed with the service. I bought the service during a discount period a few months back. The ‘cleaning’ lasted less than 15 minutes. The gentleman didn’t even put plastic bags over his shoes. He literally walked in with outdoor shoes and was casually walking over the carpet he was meant to clean… whilst cleaning? To start off, he sprayed a special I guess you can call it carpet or rug detergent and then uses the water suction handle after. When I pointed out to him that some stains didn’t remove the first time whilst other similar ones were removed, and it was due to simply not putting on the soecial detergent from those areas, he said stains don’t remove from the rug. This is of course untrue as I pointed out I appreciate some deep stains cannot be guaranteed, however, some similar stains were removed simply because he put more attention in those areas. He was lazy, and kept insisting that the stains were not removable. Of course the service was a waste of time, because as soon as he left, I applied my own house made concoction and applied over the stains, and guess what? They came off. NOT PROFESSIONAL AT ALL. I had to travel shortly after the service and was not able to write to the company in response to an email they sent about scheduling in my next annual clean. In normal times I would have let them know right away how I felt, but was pressed for time and disappointed.