We suffered for years with a BT's so-called "Superfast" broadband. Eventually we had about 5mB/s download and 0.8 upload at best. We lost the line at least 2 or 3 times a week and Netflix would often stop working in the evening. We asked WiSp to survey and they found a good signal near one of our outbuildings (we are surrounded by many large trees). They proposed to mount a receiving dish on the outbuilding with a pair of dishes linking to the house. We accepted and it was installed and working in a week. The surveyor and installer was the same person (Sebastian) and he did a great job, even painting the dishes and mounts black to blend in with the property as we asked. The dishes are small and unobtrusive. He set up the router for us and we had 32Mb/s download with 3Mb/s upload. The system has worked reliably since instal. We had a problem after a couple of weeks when the speed suddenly dropped. I called the customer help line and spoke to Adam, who carried out some diagnostics, confirmed the broadband signal was unaffected and informed me the problem was probably with the ethernet links to my PC (which I had installed). He suggested some ways to fix it and I was able to reset the links and resume normal service within 10 minutes. He even called twice afterwards to see if I needed any more help. The quality of service we have received from WiSpire is fantastic and shames all other ISP's that I have ever dealt with. We have a broadband service which is 6 times faster than before, no service dropouts and a named individual on a local phone who can help whenever we need him. And all this for less than we were paying BT. 100% happy, I recommend WiSpire wholeheartedly.