Linda D
Although there had been an initial consultation it did not pick up a bigger problem. This involved over twice the original cost and huge disruption. My personal belongings were covered in dust and I could barely live in the flat. Wall paper was ripped off the wall - without consultation. I had to get walls re-plastered and wall-papered at great cost and inconvenience.
Helpful Report
Hi Linda.

Firstly, thank you for taking the time to give us your feedback.

We have spoken with the surveyor who visited your property and he confirmed that the job needed was indeed bigger than the one detailed at the initial survey. Unfortunately this can sometimes be unavoidable when further damp problems, hidden from view, are discovered when work starts. We would like to apologise for any negative experiences you had with Wise as a result. We aim to exceed our customer’s expectations at all times and are sad to see that you felt we fell short this time. Your comments will help us look at how situations like this are handled in the future.

Kind regards,
Wise Property Care is rated 4.68 based on 466 reviews

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