E McAdam
I ordered a vertical blind from this company. When blind was fitted the mechanism to tilt the blinds did not work therfore the slats did not tilt so blind was closed permanently . As it was a Friday evening there was no customer service until Monday morning therefore I had to go out and buy a replacement. I contacted customer services on the Monday to request a refund. They do not issue refunds. They wanted to send me a troubleshooting guide to try to fix it myself. I asked if they could collect blinds to verify they were not in working order and was told no! And if they did collect them and blinds were working I would be charged for this. Very poor customer service and if I'm honest cheap blinds too, looked nice but doubt they would stand the test of time. AVOID!
Helpful Report
Posted 7 months ago
Wilsons Blinds is rated 3.58 based on 36 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial