I gave the lady on the phone the same measurements on 2 of the 3 blinds when I needed different sizes, even though I had said I need 3 different sizes she never picked up on my mistake, when she played the tape back I could see that it was my fault, I then said okay what can you do to help me she said nothing, so I said if I paid how much would it cost to have it cut down she said it can't be done. I then said why can't they cut it down in the factory she said its impossible it can't be done. I now see why you get such bad feed back when you've got customer service staff like this. Now I would like you to take me off you data base as I will never use your company again. Jim