I found the online form frustrating to fill in. Some of the fields need to be clearer in the information they ask for or need to be separated for clarity. For instance sending to a funeral directors it requests a recipients name,is this the contact person of the directors or the deceased person? Also after giving the address of the funeral home it asks for a contact number again its unclear who's number that's required. Phoned both 0800 number and local florist number to ask advice but received no reply from either! An automated message would have been nice rather than the phone just continually ringing out.