I am torn between wanting to thank you for previously 100% satisfaction, five stars and being really disappointed in the last delivery one star. I have used your services for many years and have never had to complain. On the contrary, there have been only compliments about the freshness, beauty and longevity of your flowers. However, for Mother's Day (22/3/20) the flowers for my 92yr old stepmother, Carin, went astray and while she received flowers, they were not what I paid for and the message was not mine. My sister investigated and found that my card and flowers went to a lady in Brechin, and Carin in Aberdeen received hers. Given her age, Carin is confused, and struggles to believe that I sent her flowers. This is really sad for me. The Antique vase was to my sister. I am talking about the other order I placed at the same time. I'd appreciate a call, never mind the box of chocolates.