Although the flowers turned out to be lovely the customer service was terrible.. I ordered flowers for my sister in law's 80th Birthday in Scotland . I personally called from Canada and spoke with a sales person. I very clearly ( I am Scottish) gave the address several times and also stated that I wanted these delivered in the morning of. her Birthday on the 7th June and that they should call my sister in law prior to delivery. The flowers were delivered to the wrong address and she never received a phone call. She was at home until 4 pm that day. They were finally brought to her in the evening by the neighbour where they had been wrongly delivered.