Wish I’d read the reviews! It seems I have the same problem with this company - a faulty shower that needs replacing, I can’t get through to speak to anyone, only via email. So far it’s taken two weeks to get a response from them and when I can clearly show by video our broken shower, they come back with a response of “have you tried cleaning the filter?” It’s not the filter that’s done this!! It’s a faulty thermostat tap!! I still cannot get a response from them via email. Any other reputable company would have this sorted and replaced in one phonecall, but not this company. Whoever is running it is clearly a cowboy and needs reporting!! The annoying thing now is I can see I will probably have to buy a replacement shower from somewhere else, when I should be able to have this broken one replaced for free under warranty terms and conditions. Avoid this company at all cost!!!!